Understanding your locks

A key that spins freely without moving the bolt usually means the connection between the cylinder and the bolt has failed: the tailpiece or cam at the back of the cylinder has broken or slipped, or the internal parts of an older mortise lock have worn. The good news is that this is a hardware fault rather than a lost key, so once the door is opened the fix is a repaired or replaced cylinder and your keys keep working. Home Lockout Service

Yes. A business lockout covers every opening the premises relies on: the rear service door with its exit device, a roll-up shutter and its padlock, the compound gate, a mailbox in the lobby and interior doors such as the cash office or server closet. Mention each one when you call so the right padlock shackles, cores and cylinders are in the van, and so cylinders that should share a key are handled together. Business Lockout Service

A daytime thaw sends meltwater into the keyway, and overnight it freezes with the plug held solid. The key goes in, meets resistance, and the natural reaction is to turn harder. Brass gives before ice does, especially at a deep cut that has thinned over years. Cold also stiffens old grease in the cylinder. De-icer, gentle warmth and a dry lubricant break the pattern. Broken Key Extraction

Most forced doors lock again during the visit. If the slab and frame are sound, a new lockset goes in and the strike is reinforced. If the jamb is split, a repair plate or a boxed strike screwed into the stud usually holds it. Boarding is reserved for openings where the frame or the door itself is destroyed, and even then it is fitted so the household can get out from inside without a key. Break-In Damage Lock Repair

No. The work happens inside the cylinder, so the bolt, handle, finish and strike plate stay exactly as they are, and nothing new is cut into the door. The only visible change is the key in your hand. If a cylinder does have to be replaced, because its keyway is incompatible with the others or it has worn out, the locksmith picks one in a matching finish so the door keeps a consistent look. Lock Rekeying

The strike is the metal plate the bolt throws into, and it is where a kicked door usually fails: short screws bite only into the thin jamb board, which splits. A reinforced strike or strike box fastened with 75 mm screws passes through the jamb into the stud behind, so a blow is met by the framing of the house. On a wood frame, strike screws that reach at least 30 mm into solid wood behind the jamb are what actually holds. Deadbolt Installation

Assume that copies of the old keys exist somewhere and act on the day you take possession. Walk every exterior door with the locksmith, keep hardware that is sound and have it rekeyed to a new key, replace hardware that is worn or too light, and add a deadbolt to any door that lacks one. Ask for everything to be keyed alike so you leave with one key and a known number of copies. Lock Replacement & Upgrade

A lock you have tested yourself from both sides, keys counted into your hand with a spare, any parts that were removed if you want them, and a short written note of what was done: case type, parts replaced, keys made, strike adjusted. For a bit-key lock the locksmith keeps the details needed to cut further keys later. You also get shown where the yearly drop of oil goes. Vintage Mortise Lock Service

Often, yes, particularly for a mechanical lock, where a worn wheel pack, drive cam or spindle can be replaced individually within the existing lock body. An electronic lock's circuit board and keypad are less often repairable in place and are more commonly swapped for a comparable or higher-rated replacement unit that fits the same cutout. Safe Opening & Combination Change

They come from two different kinds of tests, and burglary ratings are not all one kind either. Some are timed in minutes, measuring how long a trained attempt with real tools takes to force the door open; others are construction classifications based on steel thickness rather than a timed attack. A fire rating is measured in hours, from a furnace test tracking how hot the interior gets while the outside reaches roughly 850 to 1,000 degrees Celsius. A high number on one says nothing about the other. Safe Installation & Servicing

The locksmith confirms that the person ordering the work is entitled to change the locks: the owner, a tenant with the landlord's agreement, or a property or facilities manager for a business. Photo identification and something linking you to the address usually settle it, and for a company a letter or a call to the named contact does the same. It protects you as much as anyone, since the same check stops someone else from changing your locks. High Security Locks

Only the cylinders that master opened, which the keying chart identifies. If the lost key was the top master, that is every lock in the system; if it was a departmental master, it is that department's doors. Where no chart exists, the locksmith reads the cylinders first to establish what the key reached. The remaining doors, and any keys that never opened them, are left exactly as they are. Commercial Rekeying

Every cylinder is tested on the bench against its assigned keys, then again once installed: the change key on its own door, the relevant sub-master across its whole group, and the top-level master across every door in the system. Any lock that responds to a key it should not is corrected before handover rather than left for the owner to discover later. Master Key System Design

Yes. A system installed with some spare capacity in its controller and power supply can usually take another door or two by adding a reader and lock and wiring it back in. A door far from the existing wiring can instead run its own standalone unit. Either way, existing schedules and credentials do not need to be rebuilt from scratch. Access Control Installation

An exterior device faces weather an interior one does not: temperature swings, moisture and road salt tracked up to the door in winter. The device, strike and trim chosen for an exterior opening account for that exposure, and more frequent cleaning and light lubrication keeps an exterior crossbar releasing smoothly through a whole winter season. Panic & Exit Hardware

The make, model and year of the vehicle, the colour and plate if you can see it, exactly where the car is parked and how to reach it, and where the keys are: on the seat, in the trunk, lost, snapped, or in a fob that has gone quiet. Say whether anyone or any animal is inside, whether the car is a rental or a company vehicle, and whether your identification is on you or in the glovebox. Car Lockout Service

The broken piece is drawn out with an extractor that grips it rather than pushing it deeper, and the cylinder is checked for damage. The head of the key, if it survived, still holds the chip and the remote, so it can be rebuilt around a new blade in a new case without any programming. If the whole key was lost with the break, a fresh transponder key is cut to code and programmed as usual. Car Key Replacement

Somewhere other than inside the vehicle, since a spare kept in the glovebox solves little if it is the vehicle itself that becomes inaccessible. A bag that travels separately, a drawer at home, or a trusted family member all work. A passive proximity spare also benefits from a signal-blocking pouch during storage, since that kind of fob keeps broadcasting even sitting untouched in a drawer; a standard button-operated remote does not need the same pouch. Spare Car Key Duplication

A fob you hand over because it is no longer wanted is simply left with you, since it belongs to you regardless of whether it still works. If the old fob was actually lost rather than in your possession, there is nothing to hand over; instead its electronic authorization is removed from the vehicle's memory following that model's procedure, so its remote and starting functions no longer work for whoever does have it, though a mechanical blade built into it can still open an unchanged door lock. Key Fob Programming